Refund policy

Returns & Refunds

We want you to love your Archangel Ireland candles. If something isn't right, we're here to help.

Our return window

You have 14 days from receiving your order to request a return. To be eligible, your item must be unused, unlit, and in its original packaging and condition, with proof of purchase. Because our candles are made to be enjoyed, please note that for hygiene and safety reasons we're unable to accept returns on any candle that has been used or lit, unless it is faulty.

How to start a return

Email us at hello@archangelireland.com to request a return before sending anything back. Items sent back without first requesting a return can't be accepted. Once your return is approved, we'll send you instructions on how and where to send your parcel.

Return shipping

For change-of-mind returns, the cost of return shipping is covered by you. This can be deducted from your refund or arranged by you directly, and we'll confirm which when we approve your return. Original shipping charges are non-refundable.

If your item is faulty, damaged, or incorrect, we cover the full cost of return shipping, you won't be left out of pocket for our error.

Damaged, faulty, or incorrect items

Please check your order as soon as it arrives and contact us straight away if anything is defective, damaged, or incorrect, so we can put it right. If your order was damaged in transit, please send us a few photos of the item and packaging so we can resolve it quickly. Faulty items can be refunded or replaced beyond the 14-day window in line with your consumer rights.

Non-returnable items

We can't accept returns on candles that have been used or lit, sale items, or gift cards. If you're unsure whether your item qualifies, just get in touch and we'll be happy to help.

Exchanges

The quickest way to get what you'd like is to return your original item and, once the return is approved, place a new order for the replacement.

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. If it is, your refund (less any return shipping and original delivery costs) will be issued to your original payment method. Please allow a little time for your bank or card provider to process it. If more than ten business days have passed since we approved your refund and you haven't received it, please contact us at hello@archangelireland.com.